GENERAL TERMS

The primary concern of the company is the citation of the terms governing the rights and obligations of dermedics.gr to all of you who will visit its websites and which aims to inform you about your own rights and obligations and your best service in the search and get the products you want to buy from her store. The owner and operator of this website is the company with the name “CENTER FOR ALTERNATIVE REMEDIES OF HEALTH AND WELLNESS”, which is legally represented by RASEL KOEN AND Co.

The headquarters of our company is located at: ANTHIMOU GAZI 1, PC 41222, VAT NUMBER EL800417249, Tax Office A ‘LARISSA.

PERSONAL DATA (GDPR)

A necessary condition for the initiation of the conciliation between us is the notification by you of some of your personal data. When you place an order, we will ask for your full name, the address to which the products to be sold will be sent, the number of your landline (or any other phone you want that will be used for your best service), your email address (e-mail address) etc.

Dermedics.gr, following the principles of personal data protection provided by the relevant laws and international conventions, is not going to make any unfair and unauthorized use without your prior approval. Dermedics.gr in no way discloses, publishes, sells, exchanges personal information and information that you trust us. Your personal information may be exceptionally published by the company, always in compliance with the procedure provided by law when required by a Public Authority, a court, etc.

The processing of personal data is done in accordance with the provisions of the General Regulation on Personal Data Protection (GDPR 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for protection personal data and privacy data in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Authority for the Protection of Personal Data (APPD). Dermedics.gr has been adapted to the legal framework GDPR. The store has SSL protocol.

Dermedics.gr reserves the right to inform its suppliers of statistical sales statements, which, however, will in no way contain personal information that may lead to the identification of individuals.

You can also at any time if there is a reason to change the personal information you have provided to us or to restrict or cancel the use of some of this information by completing the relevant electronic form.

PRICES OF PRODUCTS

The prices listed in the relevant catalogs next to each product include VAT (24%). These prices refer to the quantities that are available in our warehouse, while dermedics.gr reserves the right to adjust the prices.

The Company’s Tax Registration Number (VAT NUMBER) is EL800417249.

For some areas of Greece for which reduced VAT rates apply and if your order is made with an invoice, then the prices of the products are lower than those stated during the reduced VAT.

CHANGES OR ADDITIONS TO ORDERED ORDERS

No changes or additions to registered orders are made.

OTHERS

1. For all the products contained in the catalogs of dermedics.gr there are clear indications for the availability of our warehouse. So you will be able to easily find out before ordering which of our products are available in our warehouses and immediately deliverable, which products are not immediately available but we are waiting for a set date to receive them from our suppliers and finally which products are not are available but we expect information from our suppliers on the exact date of receipt. Nevertheless, you can send us your order even for products that are not available in our warehouses and we will contact you by e-mail and / or phone, within a reasonable time, so that we can inform you about the possible time, receipt of the product by the supplier and its subsequent delivery to you. In this case, you have the option, if you deem that this time period does not satisfy you, to request the revocation of an order for that product. In any case, it should be made clear that the above delivery time of your order also depends on the availability of the products in our warehouses. In case some of the products of your order are not available, you can proceed either to cancel the specific order or to send the rest of the available products. For products not available at the time of ordering, there is no possibility for a new shipment with a charge of dermedics.gr, except with a charge of the customer. It is noted that in each order each customer can enter a quantity of up to 5 pieces of each code.

2. Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will notify you via e-mail, in order to tell us if you wish, in these circumstances, the completion of your order.

3. Responsibility dermedics.gr: All products are received by suppliers packaged. However, if a defective product is found to be found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our own shipping or return costs. Dermedics.gr is not responsible for organized attack by hackers in order to steal users’ personal data, but even in this case credit card users are guaranteed since the system does not store the CVV code of the cards.

4. Advertising messages: dermedics.gr provides the possibility to its users to choose their information for the new products available in the market and for any other offers, payment arrangements, etc. by sending advertising – informative messages to their e-mail address or by phone dermedics.gr will not abuse its above service. Users are always given the ability to stop receiving advertising messages.

5. Cookies: Like most sites on the internet, dermedics.gr uses cookies so that we have access to certain information every time you browse a web browser in our store. Without the use of cookies, it would be impossible to offer you important services such as: order status, personal settings, storage of items in the cart. Cookies are alphanumeric files that we transfer to your computer’s hard drive via your internet so that we can offer you services such as those mentioned above. In your browser settings you can choose to prevent your browser from accepting new cookies or asking you every time a new cookie is to be installed on your hard drive. However, you should be aware that if you choose to prevent cookies from being stored on your hard drive, you will not be able to use any of our store’s services.

6. Modification of the present terms: dermedics.gr reserves the right to modify at any time and when deemed necessary the present Terms and the content of the website, which will always be available on the website. The Terms of Use are always considered valid, as they were formed by the most recent amendment. Users must always check for possible modifications and, if they continue to use the website, it will be presumed that they have accepted the modifications. There is also the possibility of receiving products with new packaging and photo, in which the new photo may not be updated immediately due to time delay of the companies.

7. Applicable Law: All transactions made through dermedics.gr are governed by International and European law governing matters relating to e-commerce as well as by the Law on Consumer Protection (Law 2251/1994) which regulates matters on distance sales. Dermedics.gr provides the possibility of secure transactions, while the overall operation of the store is governed using the current Code of Ethics.

8. Change e-mail: If you wish to change the e-mail of your account, please let us know either by calling 2410 535260 or by info@dermedics.gr to transfer all your points accordingly.

9. Cancellation of order: In case you wish to cancel your order, please notify us in time either at 2410 535260 or info@dermedics.gr to cancel your order before proceeding with the shipping process.

Return Policy - Right of Return

A necessary condition for the return of products is to have in your possession the relevant purchase receipt that proves the transaction (e.g., Retail Receipt, Sales Invoice / Shipping Ticket, etc.), as well as to contact our call center at phone 2410 535260 before proceeding to return the product.

  1. Defective Products / Wrong ProductsIn case of a defective product, contact our store by calling 2410 535260 to find out how the product will be replaced. Our Company will replace the product if the conditions of the law are met and the terms of the Company’s policy refunds are observed. Here are the terms and conditions for returning non-defective products in cases where we have made a mistake:
    a)The date of receipt of the order with the date of submission of the application for return should not exceed 7 days.
    b) The application must be made in writing by e-mail to info@dermedics.gr stating the relevant details as well as the phone number so that an executive of our company can contact the customer for relevant clarifications.
    c) The product has not been opened or used and is in its original (factory) condition in which it was delivered to you and is included in its original packaging. In the case of ampoules, the film of its authenticity should not have been violated. Once received, its status will be checked and in case it does not meet the above conditions, the return will not be accepted. The final decision on the status of the product belongs to our company.
    d) In any case, the product to be returned must be accompanied by the corresponding sales document.
    Note: In case of return of products at the request of the customer and if the above conditions are met, the customer is charged exclusively with the shipping costs.
  2. Right of Withdrawal You reserve the right to withdraw from this Agreement within 14 calendar days without giving any explanation. In order to exercise the right of withdrawal, you must inform our company, located at ANTHIMOU GAZI 1 41222 LARISSA (email: info@dermedics.gr) of your decision to withdraw from this contract with a clear statement (e.g. a letter to be sent by e-mail). You can use the withdrawal form template without this being required. The right of withdrawal provided for in Articles 3ε to 3ια of Law 2251/1994 does not apply
    a) to the supply of goods which may be altered or expire soon
    b) in the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been sealed after delivery
    c) in the supply of goods manufactured in accordance with the specifications of the consumer or clearly individualized
    d) in the supply of goods which, after delivery, due to their nature, are inextricably mixed with other elements

In order to meet the withdrawal deadline, it is enough to send your relevant statement on the exercise of your right of withdrawal before the withdrawal deadline. The purchased products must be returned to their original condition accompanied by the relevant sales receipt (receipt – invoice).

If the purchase was made with a credit / debit card, the transaction will be cancelled, and the consumer account will be updated (credited) within 30 calendar days.

CAUTION: In any case, before you take any action, contact us by phone at 2410 535260 or by e-mail at info@dermedics.gr  to guide you on the steps you need to follow depending on the problem you are facing.

Consequences of withdrawal

If you withdraw from this contract, we will refund the money we received from you and relate to the cost of the products, except for delivery costs or other additional costs due to your choice to use delivery method or payment method (cash on delivery) at additional cost , without undue delay and definitely within 30 calendar days from the day we are informed of your decision to withdraw from this contract. We will execute the above refund using the same payment method you used for the original transaction, unless you have expressly agreed to something different; in any case, you will not be charged for such a refund. In the case of cash on delivery, you must tell us the account to which you want the deposit to be made. “We reserve the right to delay the return of money until we receive the goods back or until you provide proof that you sent the goods back, whichever comes first.” You must send back the goods or deliver them to us, without undue delay and within 14 calendar days from the day you stated that you are withdrawing from this contract. The deadline is considered to have been met if you send back the goods before the end of the 14-day period.

You will be charged with the direct cost of returning the goods. You are solely responsible for any reduction in the value of the goods resulting from the handling that was not necessary to determine the nature, characteristics and operation of the goods (Handling and testing of products should be done in the manner in which they will you were allowed to do them in a physical store).

Product Return Process & Ways

In our physical store:

You can visit our store where our staff will check the condition of the product and will serve you immediately. If you wish to replace the product or change the product with another, it is recommended that you contact our store in advance at 2410 535260 to confirm the availability of the new product.

Product sending:

You can send us the product by following the procedure below:

First you pack the products in the box in which you received your order. Place the completed withdrawal form in the package and finally send the parcel to the Return Department.

For further questions and guidance on shipping the product you can contact us at 2410 535260.

Possibility to cancel orders

If you place your order on our website or place your order by phone, it is possible to cancel it in the following ways:

a) with a later order e-mail to info@dermedics.gr, if this is sent and received by dermedics.gr

b) by informing our call center, at 2410 535260, if the products have NOT been delivered for shipment.

In any other case, you can cancel your order by phone at 2410 535260, by e-mail at info@dermedics.gr or by visiting our store, if the products have NOT been delivered for shipment. For your best service, know the number of your order.

Observations at present

Dermedics.gr reserves the right to legally remove or modify its return policy, by publishing the relevant new terms and conditions on its website.

In case of repeated returns from the consumer, dermedics.gr reserves the right to refuse the acceptance of return of product, in view of obvious abuse of the right to withdraw or replace our products, even if the above conditions and conditions are met (article 281 AK).

If the above procedure is not followed or the legal requirements for product return are not met, then this will be refunded to the consumer, who will bear the costs of packaging and shipping.

Complaints handling policy

The specialized staff of our Company, is by your side, at any time, before and after the delivery of our products, ready to solve any problem and question. at 2410 535260, by e-mail at info@dermedics.gr or in person at our physical store you can report any problems you may have with our services.

The address where the products will be returned is:

Anthimou Gazi 1, Larissa

For any other information or question you can contact customer service at 2410 535260.

Payment methods

Credit or Debit Cards

You can pay by credit card Master Card, Visa and Maestro

Bank Transfer or E-Banking
You can easily, quickly and securely make your transactions through bank transfers or electronic payments via E-Banking to the following banks.

  1. Select the Bank Deposit Method in the account to place your order.
  2. Submit the money to the following account stating the reason for your order number and full name.
  3. Send us the proof of deposit at info@dermedics.gr or by fax to 2410 258381 so that we can proceed with the execution of your order.

ETHNIKI BANK
Account holder: RASEL KOEN & SIA OE
IBAN: GR2101103970000039700429515

Cash on delivery
Cash on delivery at the time of delivery of the product at the place of your choice. Cash on delivery cost € 2.10. (Caution!!! It is a payment method and is not related to shipping.)

Payment at the store
Payment at the store upon receipt of cash products

Dermedics.gr has concluded agreements with the largest banking organizations in Greece, such as PIRAEUS Bank for the use of their systems, thus maintaining the highest possible level of security.

All transactions in this website are made in Euros.

Dermedics.gr reserves the right to delay any order for security reasons or even to cancel it.

IMPORTANT NOTES:

  • Cash on delivery is not available for areas outside Greece.
  • The additional costs arise from charges of the company that undertakes the execution of the transaction and is not of dermedics.gr. These costs are covered by the customer.
  • In case you wish to change the method of payment for your order, the ordering department at 2410 535260 should be notified immediately and your order may be delayed due to the procedure followed for the change of payment method.
  • In the case of payment by bank deposit, the products are pledged for only 5 days from the registration of the order. After 5 days, a product may run out.

Shipping Methods

DELIVERIES IN ALL GREECE

What is the shipping cost?

For shipments weighing up to 2kg the cost is € 2.20 (+ VAT), while if your order is from € 100* and above then it is Free. In case the weight exceeds 2 kg, the charge is € 0.80 (+ VAT) per extra kilo.

The amount of € 99 includes the net total value of the products you have entered in the basket in total with the redemption of points.

Example: if the total value of the products is € 101 and you make a redemption of € 2 the amount will automatically be reduced to € 99 and therefore you will be charged shipping costs. If the total value of the products is € 103 and you make a redemption, the amount will automatically be reduced to € 101 and therefore you will not be charged shipping costs.

Who will deliver my order?

Our partner for shipments throughout Greece is the transport company ELTA Courier

 

In how many days will I receive it?

The time of sending your order is from 1 to 3 working days from the day of completion of the order. The parcels are delivered from Monday to Friday 09:00 – 17:00.

In case the delivery of your order is not possible, the sender will leave you a note on how to receive and communicate with the branch of ELTA Courier.

* Shipping times may change due to unbalanced factors such as: non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, holidays, etc.

 

Can I locate my order?

Each customer who has given an e-mail address and mobile phone to his details, on the day of sending his order receives a unique number. With this number it is possible to monitor your order in the localization system of ELTA Courier.

See here where you can find ELTA Courier store in your city: https://www.elta-courier.gr/network

 

SHIPPINGS IN CYPRUS

What is the shipping cost?

For shipments weighing up to 2kg in Cyprus the cost is € 14 (+ VAT). In case the weight exceeds 2 kg, the charge is € 2.20 (+ VAT) per extra kilo.

Who will deliver my order?

Our partner for missions in Cyprus is ELTA Courier

In how many days will I receive it?

The delivery time of your order is from 5 to 8 working days from the day of completion of the order. The parcels are delivered from Monday to Friday 09:00 – 17:00. In case the delivery of your order is not possible, the sender will leave you a note on how to receive and communicate with the branch of ELTA Courier

* Orders to Cyprus starts its sea transport on Monday and Thursday of each week. We clarify, therefore, that the total shipping time of your order from the moment of departure from our site ranges from 5 to 8 working days.

** Shipping times may change due to unbalanced factors such as: non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, pandemic diseases, etc.

*** Cash on delivery is not available for Cyprus.

Can I locate my order?
With the shipping number it is possible to monitor your order in the tracking system of ELTA Courier

 

SHIPPINGS IN EUROPE

What is the shipping cost?

For shipments weighing up to 0.5 kg it is € 27.64 (+ VAT). In case the weight exceeds 0.5 kg, the charge amounts to € 1.79 (+ VAT) per half kilo.
Who will deliver my order?

Our partner for shipments to Europe is ELTA Courier

In how many days will I receive it?

The time of sending your order can be up to 10 working days from the day of completion of the order.
* Shipping times may change due to unbalanced factors such as: non-immediate availability of the product, special processing, strikes, delays of transport companies, holidays, holidays, etc.

 

PICK UP FROM THE STORE

If you have stated at the end of your order that you wish to receive from our store, you will be notified by phone by our partners in case there is a problem with the availability of a product of your order. When your order is ready to be picked up, you will be notified by mail or by phone. Your order will remain available in our store for 4 calendar days. If you do not receive your order within 4 calendar days, your order will be canceled.

The receipt of your order from the store can be done, from Monday to Friday 09:00 – 14:00, strictly with the name you have stated and your order code.

NOTE: No product is bound without a registered order. Our company reserves the right to request a deposit for each order as well as to change prices without notice. Orders may take 1-3 business days to complete.